There is a quality even meaner than outright ugliness or disorder, and this meaner quality is the dishonest mask of pretend order, archived by ignoring or suppressing the real order that is struggling to exist and to be served.

Jane Jacobs,

Although Jacobs is talking about city planning1, there’s something about this that feels like it equally applies to modern business operations. It feels very familiar to me at least.


The Death and Life of American Cities, 1961